Refund & Cancellation Policy

Last Updated: 20 August 2026

1. Overview

Gramin Mitra (graminmitra.com) par kiye gaye sabhi payments — Premium Membership Plans, Products aur any other paid service — hamare authorized payment partner Cashfree Payments ke through securely process hote hain. Yeh policy batati hai ki kis situation mein refund applicable hai aur kis mein nahi.

🚫 No Return / No Refund Policy: Gramin Mitra digital services aur consulting-based products provide karta hai. Ek baar Premium Plan activate ho jaane ya service/product deliver ho jaane ke baad, uska koi physical/digital "return" possible nahi hai. Isliye general rule ke roop mein, successfully completed payments non-refundable hote hain, except niche diye gaye specific eligible cases mein.

2. Refund Eligible Cases

Refund sirf in specific situations mein applicable hoga:

Situation	Refund Eligibility
Payment deduct hua lekin transaction failed/pending dikha raha hai (amount stuck)	✅ Full Refund
Same order ke liye duplicate/double payment ho gaya	✅ Full Refund (extra amount)
Premium Plan purchase kiya lekin technical error ki wajah se account par activate nahi hua	✅ Full Refund ya Service Activation
Premium Plan already activate ho chuka hai aur use kiya ja raha hai	❌ No Refund
Change of mind / plan ab nahi chahiye	❌ No Refund
Product/service ka WhatsApp/manual inquiry ke through purchase (advance/booking amount)	❌ Non-Refundable (jab tak specify na kiya gaya ho)

3. Refund Request Kaise Karein

Agar aapka case upar diye gaye "Refund Eligible" list mein aata hai, toh:

Payment ke 7 din ke andar humein email ya WhatsApp par contact karein.
Apna Transaction ID / Order ID, registered mobile number aur payment ka screenshot share karein.
Hamari team 24–48 hours ke andar aapki request verify karegi.

4. Refund Processing Timeline

Verify hone ke baad, eligible refunds Cashfree Payments ke through original payment method (jis Card/UPI/Netbanking se payment kiya gaya tha) mein process kiye jaate hain:

Refund initiate: Verification ke 2–3 business days ke andar
Amount bank/account mein reflect hone ka time: 5–7 business days (Cashfree/bank ki processing timelines ke according, kabhi kabhi thoda zyada bhi lag sakta hai)

Yeh timeline Cashfree Payments aur respective issuing bank ki policies par depend karti hai, jispar Gramin Mitra ka direct control nahi hota.

5. Cancellation Policy

Premium Plan subscription ko activate hone se pehle (payment success hone se turant pehle) cancel kiya ja sakta hai.
Ek baar Premium Plan successfully activate ho jaane ke baad, cancellation par proportionate/partial refund applicable nahi hoga.
Referral/Wallet commission withdrawal requests, ek baar approve hone ke baad cancel nahi ki ja sakti.

6. Failed / Pending Transactions

Agar aapke bank account/wallet se amount deduct ho gaya hai lekin Gramin Mitra par order/plan "Failed" ya "Pending" dikha raha hai, chinta na karein — aisi transactions automatically Cashfree ke system se reconcile ho jaati hain, aur agar order complete nahi hota, amount 5–7 business days ke andar aapke account mein automatically refund ho jaata hai. Agar aisa nahi hota, humein contact karein.

7. Cashfree Payments Role

Cashfree Payments India Pvt. Ltd. hamara RBI-authorized payment aggregator hai jo saare online transactions securely process karta hai. Refunds, initiate hone ke baad, Cashfree ke system ke through hi original payment source mein credit kiye jaate hain — Gramin Mitra directly cash/manual refund nahi karta.

8. Contact for Refund/Cancellation

Kisi bhi payment, refund ya cancellation related query ke liye humse contact karein:

Gramin Mitra — Payment Support
📧 Email: support@graminmitra.in
📞 Phone / WhatsApp: +91 93255 50580
🌐 Website: graminmitra.com

Refund request bhejte samay Transaction ID zaroor include karein.